Support Concierge Services
We offer a few different packages for adding value in an business and organization
- Onsite IT Helpdesk
- NineOneAssist virtual remote support
- Office 365 Concierge support
- Data center support
We can customize support for your business needs and typically have support packages purchased for blocks of time. The core support principals are as follows for 2 forms of support: on-premise or remote support
NineOne On-Premise Support Contract
- Blocks of time are purchased in advance
- End of day reports given
- NineOne support portal access for users
- Troubleshoot and resolve user issues
- Handle RMAs, shipping and replacements
NineOne Remote Support Contract
- Pre-purchased blocks of time
- Remote connect software
- Minimum time billed is 15 minutes
- Followup via NineOne helpdesk portal